Skip to main content
Hiphubby123's profile

Hiphubby123

+4 more

New Contributor III

 • 

38 Messages

Closed

DVR box cancelled all of our series recordings again.

For the second time in less than one month, our DVR box has cancelled all of our series recordings with no warning.  We can still set manual one time recordings but this is obviously a Cox system issue.

Discussions

 • 

Updated 

2K

4

0

0

A

Allan

Moderator

 • 

2.4K Messages

@Hiphubby, Does the box allow you to schedule new series recordings or are you getting error messages? -Allan, Cox Support Forums moderator.

1

0

H
Hiphubby123

+4 more

New Contributor III

 • 

38 Messages

The DVR allowed me to set one time manual recordings with no issues.  About one hour after I discovered this was happening again, however, all of my series recording re-appeared as if nothing had gone wrong.  Very odd that this has now happened twice within a few weeks.

Like

Reply

0

C

CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

A more commonly reported issue is that a cable box deleted recorded programs.  By preventing your programs from being recorded in the first place, Contour created a more efficient issue. 😉

What was your solution when this happened last November?

forums.cox.com/.../my-dvr-box-drops-recordings-frequently

6

0

H
Hiphubby123

+4 more

New Contributor III

 • 

38 Messages

I never followed up on that recurring issue since it stopped happening the next day.

Like

Reply

0

J
JonathanJ

Former Moderator

 • 

1.9K Messages

@Hiphubby123

I apologize for any inconvenience this has caused. Let us know if you have further issues.

Jonathan J
Cox Moderator

Like

Reply

0

D
de3an

New Contributor

 • 

1 Message

The very same thing that happened to @Hiphubby123 happened to me a few weeks ago.

The previous day's recordings executed properly, but when I checked my upcoming scheduled recordings I found that they had all been deleted. Rebooting the DVR did not solve the problem. I decided to let the DVR auto-reboot and/or update overnight, and the next day all of my scheduled programs had been restored. I chalked that up to some kind of server glitch.

Additionally, at other times I have also experienced random recordings mysteriously deleted from the DVR hard drive. One or two recordings out of maybe 15 or 20 would just disappear. This has only happened maybe two or three times over a long period of time. The recordings were permanently gone and did not appear in the "Recently Deleted" area. The remaining recordings were unaffected and played back properly. Since these recordings supposedly reside on the DVR's internal hard drive, I don't really know what to make of this.

Just thought I'd throw this information in as additional supporting evidence for any troubleshooting that might be attempted.

Like

Reply

0

A
Allan

Moderator

 • 

2.4K Messages

@De3an, It sounds like we may need to take a closer look. Please send us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

Like

Reply

0

H
Hiphubby123

+4 more

New Contributor III

 • 

38 Messages

The issue just occurred again this morning.  I have emailed support about this.

Like

Reply

0

B

Brain01

Contributor

 • 

68 Messages

This issue just happened to me today.  I went from 45 scheduled shows to 7.  The series priority is still in tact.  

2

0

J
JonathanJ

Former Moderator

 • 

1.9K Messages

Hello,


I apologize for any inconvenience this has caused. Our network team is aware of this issue with the Contour 2 DVRs. A fix will be implemented during tonight's reboot. Let us know if this resolves your issue.

Jonathan J
Cox Moderator

Like

Reply

0

B
Brain01

Contributor

 • 

68 Messages

The fix seems to have worked.  Thank you.

Like

Reply

0

B

BarbW

New Contributor

 • 

1 Message

I can only record single shows and no more than 2 days in advance!  What the Heck is going on?  

0

0

Recent Discussions