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Cox contour receiver stuck on Welcome
We had an internet outage yesterday for about an hour. Ever since I was able to get it back up and running, the tv receiver has not worked, which means none of the tv boxes are working. All of the troubleshooting has been done. Does anyone have a hack outside of the box that I can try to avoid a tech coming out?!
ChrisJ2
Moderator
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Hi, there. You may have a junction box on the external with your coaxial connections. All of the cable in the residence belongs to you, so you may find the answer there. You can also try removing/bypassing any splits. if there is any wire braiding extending from the crimps, it can be causing interference. I hope this helps. Also, you can sign up for Cox Complete Care and that will cover most, of not all technician visits. If that is what you'd like, email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post and we will be glad to help.
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