Cox Ad or Announcement Breaking Into Programs

How often does it occur?  I occasionally get something like it.  A show will stop, audio will cutout and a warning appears on screen.  From memory, it'll read, "You're not subscribed to this channel [whatever channel].  To subscribe to this channel call..."

I complained about 5 years ago and a contributor said it's our boxes syncing with the head-end.  Cox apparently does a LOT of syncing and it's very annoying.

Hi Johnptd, are you referring to a Cox commercial? It sounds similar to what is called commercial clipping. Commercial clipping occurs when local commercials are inserted into predetermined time slots in place of national network ads. Usually this insertion is seamless, but occasionally the timing isn’t exactly right. We have a team that addresses issues of commercial clipping so we can adjust the ad timing. Whenever you see instances of commercials cutting off or overlapping, feel free to email my team at cox.help@cox.com. Please include the date and time the clipping occurred, the channel number, your city and state, and a brief description of the 2 overlapping commercials. We'll forward your report to our video engineers and have them adjust the timing for this particular commercial. -Becky, Cox Support Forums Moderator