Contour 2 Box is garbage.

I just have to say this Contour 2 box is a piece of garbage. Ever since getting the new box about a month ago I have to restart it every 2 days otherwise is take 5 - 10 seconds to move around the guide or my recorded programs. Tonight I just spent 35 minutes getting it back online. We just finished watching a recorded show and went to choose another one and got a message that something went wrong and our only choice was to restart interrupting currently recording programs. This is completely unacceptable especially since costs go up and we as customers for over 15 years dont get the same deals as new customers. No wonder more people are cutting the cord.