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bryaninphx

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CNN (1036 in PHX, AZ) is Freezing Audio/Video every 10min or so and has been for the last day or two, its very annoying.

 and has been for the last day or two, its very annoying. This is very similar to the MSNBC Issue on May 3, 2018 but without the colorbars.

I called Cox Tech Support and they confirmed others have reported the same issue.

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Jerry

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198 Messages

Experiencing the same thing in the San Diego market.

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rsanet

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8 Messages

Also in San Diego area. I called tech support and they told me I needed to upgrade my speed and modem.  Have done the former so far with no results.  I have the same issue on USA channel also.

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Tamaralina

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San Diego also, premium channels, very annoying!

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rsanet

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yes it is.  is there a fix?

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Becky

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Hi Rsanet and Tamaralina, the issue affecting the Starz and Encore channels in the San Diego area has been resolved. Are all of your channels working correctly at this time? -Becky, Cox Support Forums Moderator

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mattyro

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Last night Billions and Westworld along with some others freeze picture, no sound for a second or 2 then goes back to normal . Happens twice every half hour.

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bryaninphx

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I actually think it may be all Turner Broadcasting channels feeds, as TBS is also doing the same thing.

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Becky

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Hi Bryan, you might be onto something! When you have an opportunity, check to see if the audio stuttering is occurring on other Time Warner channels, such as 1045 truTV, 1026 TNT, and 1071 TCM. Thanks! -Becky, Cox Support Forums Moderator

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bryaninphx

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I recorded "The Tesla Files" on History last night and it did the same thing, but History is an A&E channel.

I'll test a few other Turner channels.

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bryaninphx

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Still happening on CNN (2:20pm - 06/03/18)

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bryaninphx

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HGTV is also doing the same thing, though not as often

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rsanet

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what did they suggest you do?

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