bryaninphx's profile

bryaninphx

+6 more

Valued Contributor

 • 

914 Messages

Closed

CNN (1036 in PHX, AZ) is Freezing Audio/Video every 10min or so and has been for the last day or two, its very annoying.

 and has been for the last day or two, its very annoying. This is very similar to the MSNBC Issue on May 3, 2018 but without the colorbars.

I called Cox Tech Support and they confirmed others have reported the same issue.

Discussions

 • 

Updated 

9.6K

5

0

0

J

Jerry

+3 more

Contributor II

 • 

198 Messages

Experiencing the same thing in the San Diego market.

11

R
rsanet

New Contributor

 • 

8 Messages

Also in San Diego area. I called tech support and they told me I needed to upgrade my speed and modem.  Have done the former so far with no results.  I have the same issue on USA channel also.

Like

Reply

0

T
Tamaralina

New Contributor

 • 

2 Messages

San Diego also, premium channels, very annoying!

Like

Reply

0

R
rsanet

New Contributor

 • 

8 Messages

yes it is.  is there a fix?

Like

Reply

0

B
Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Rsanet and Tamaralina, the issue affecting the Starz and Encore channels in the San Diego area has been resolved. Are all of your channels working correctly at this time? -Becky, Cox Support Forums Moderator

Like

Reply

0

M
mattyro

New Contributor II

 • 

11 Messages

Last night Billions and Westworld along with some others freeze picture, no sound for a second or 2 then goes back to normal . Happens twice every half hour.

Like

Reply

B

bryaninphx

+6 more

Valued Contributor

 • 

914 Messages

I actually think it may be all Turner Broadcasting channels feeds, as TBS is also doing the same thing.

2

B
Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Bryan, you might be onto something! When you have an opportunity, check to see if the audio stuttering is occurring on other Time Warner channels, such as 1045 truTV, 1026 TNT, and 1071 TCM. Thanks! -Becky, Cox Support Forums Moderator

Like

Reply

B
bryaninphx

+6 more

Valued Contributor

 • 

914 Messages

I recorded "The Tesla Files" on History last night and it did the same thing, but History is an A&E channel.

I'll test a few other Turner channels.

Like

Reply

0

B

bryaninphx

+6 more

Valued Contributor

 • 

914 Messages

Still happening on CNN (2:20pm - 06/03/18)

0

0

B

bryaninphx

+6 more

Valued Contributor

 • 

914 Messages

HGTV is also doing the same thing, though not as often

0

0

R

rsanet

New Contributor

 • 

8 Messages

what did they suggest you do?

0

0