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NovaNicole

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Can't record show from Cox online TV Listings - says I don't have TV Service??

I never know when this TV Listing is going to only show me a handful of channels or all that I receive. I've recorded shows from the online TV listings in the past, but tonight, even being signed in, when I click on the red record button on the site, it tells me I don't have TV Service. I beg to differ. 

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ColleenD

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NovaNicole, thank you for bringing this to our attention. I was able to recreate this using my own credentials and have reached out to our video team to have them look into it. -ColleenD. - Cox Support Forums Moderator

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NovaNicole

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14 Messages

Thank you Colleen!

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ColleenD

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You're welcome! Forum Moderators are monitoring the ticket and will follow up here when we have info to share. -Colleen

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NovaNicole

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Still happening. I hate that I have to turn on my big plasma TV just to record a show.

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BrianM

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Our ticket is still open at this time.

Brian
Cox Support Forum Moderator

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NovaNicole

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Thanks for the update Brian! It's appreciated!

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