Skip to main content
darrell_c's profile

darrell_c

New Contributor

 • 

4 Messages

Closed

Audio skips on DVR recordings recorded prior to 8/11.

My DVR recordings started having issues with the audio skipping.  I have watched them before with no problems.  I have one recording that was created on 8/11 that does not have the issue.  Everything prior to that seems to.

Discussions

 • 

Updated 

2.1K

2

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

I apologize for any inconvenience caused. It's possible there were some signal issues occurring prior to 8/11 which were recorded. I'd try a few more new recordings and see if you continue to experience any further problems.

-Chris

2

0

D
darrell_c

New Contributor

 • 

4 Messages

I don't think I explained my issue very well.  My recordings were fine previously.  I watched them with no issues.  Then they all started skipping.  Not just one or two but all.  Is there a way to repair them?  

Like

Reply

0

T
Tammyandme

New Contributor

 • 

5 Messages

Mine same issues started around the same time.  Did you get this resolved?

Like

Reply

0

T

Tammyandme

New Contributor

 • 

5 Messages

My same issues started around the same time.  Did you get this resolved?

4

0

D
darrell_c

New Contributor

 • 

4 Messages

No.  Actually I can't get anyone to even understand the issue.  I spent almost 2 hours on a chat with someone from Cox and he was absolutely no help.  He wasted so much of my time just verifying the serial number on the cable box.  Then he wanted to explain to me how to record.  I know how.  I have viewed them previously and they did not have the issue.  So, I agree with you -- something happened around that time.  But the Cox guy couldn't even grasp what my problem was.  All I would like to know is if my recordings can be repaired.  Are they stored in the cloud somewhere or is there a hard disk in the cable box?  If you can repair files on a PC, it seems to me that these recordings could be repaired.  But I guess that would require SOMEONE to understand what the question is.

Like

Reply

0

A
Allan

Moderator

 • 

2.4K Messages

@Darrell C, Is this issue happening with all boxes/tvs in the home or just one? -Allan

Like

Reply

0

D
darrell_c

New Contributor

 • 

4 Messages

All boxes.  

Like

Reply

0

C
ChrisL

Former Moderator

 • 

7.1K Messages

Thanks for checking that, to answer your other question, the recordings are stored on the box. Should they become damaged in any way the would not be recoverable.

-Chris

Like

Reply

0