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mare70

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8/29/2019, nbc and msnbc breaks up and sound break down.

In south Windsor our nbc and msnbc and sound breaks down.

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HDTV_Guy

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48 Messages

Same here in Southington. Thought it was my equipment but it appears to be limited to certain channels.

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CrystalS

Former Moderator

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Hello. This sounds frustrating. What channels are you experiencing the issue on? Where are you trying to watch these channels?

Crystal
Cox Support Forum Moderator

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JonathanJ

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@Mare70

If you're still having an issue please try rebooting the cable box and see if that helps. If still having an issue after please email your full-service address and name to cox.help@cox.com.

Jonathan J
Cox Moderator

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HDTV_Guy

Contributor

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48 Messages

I dont use a cable box...cablecard only. For some reason with no action by me, its been clear for the past few days. Can a root cause be determined and communicated to the community? This may help future issues.

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Allan

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Hello HDTV_Guy. Since you are using a cable card, I recommend rebooting the tuning adapter. Please let us know if there is any change. Thanks. -Allan Cox Support Forums Moderator.

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