bolla67's profile

bolla67

Visitor II

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3 Messages

Can't find replacement for modem

I currently have a Cisco modem purchased from Cox years ago. It is no longer receiving updates and has been discontinued. This, I believe, is causing DVR functions such as rewind/ff to cause the Contour DVR to reboot. I tried to find another modem that still has a telephony jack on the back and not having any luck. Cox says I can rent a modem from them. My bill is already ridiculously high. Their response to that is my bill can be reduced if I sign up for mobile svc. No thanks. So now what can I do? I managed to find a couple of modems that have the phone jack, but they're not compatible w/Cox. It's like Cox makes it so I don't have a choice but to rent from them b/c they know modems no longer have the landline telephone jack, just the ethernet/LAN jacks. Can anyone recommend where I can purchase a modem that has the telephone jack? TY

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LatoyaJ

Moderator

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167 Messages

bolla67, you can only use a Cox Telephone issued MTA device for Cox Telephone service. There is no rental fee for just the use of the Telephone modem. The rental fee comes with the use of a Cox internet modem or gateway device. But if you have your own internet modem, there would be no rental fee. 
-LJ

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bolla67

Visitor II

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3 Messages

I guess I should've been more specific. My Cisco modem is a voice/internet modem. So as I stated in my original post, Cox has made it so I have to rent a modem from them b/c there aren't any 3rd party modems with voice/internet. There has to be some way to upgrade the service in order to still have phone/internet service w/a modem that supports both that can be purchased outright. I think my husband is right. Time to get rid of Cox and sign up for streaming subscriptions like Netflix, Hulu, etc. Cox has become a very expensive dinosaur w/crappy svc.

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LatoyaJ

Moderator

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167 Messages

bolla67, if you have an old Cisco MTA modem, you may also have an older package plan. We suggest speaking to an escalated Sales Specialist on a possible new package plan to get more speed, a free rental modem, for a better price. We have many promotional specials on our website: www.cox.com
-LJ

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