Can't cancel phone service

Question

We do not use our phone anymore and I call to have it removed and I'm told it would be cheaper to keep it!?? How is it cheaper? It will lower my bill by almost $30. So why pay that if I don't use it? Plus the installer took our phone modem, so I can't use it!

Becky · Answer

Hi Cvos34, you may be receiving a multi-product discount worth more than the cost of the phone service. -Becky, Cox Support Forums Moderator

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Can't cancel phone service

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