New Contributor II
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6 Messages
Zoom and Cox
Does anyone know why during a Zoom call I get a message pop up mentioning I have an 'unstable connection' but when I check my Internet hardwire or Wifi speeds from COX I am getting fast speeds in return (I several devices on my network but the only user)? Is this a COX or Zoom tune I need to do?
LatitiaS
Moderator
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456 Messages
Hi westerly2k,
That message can definitely point to an issue with your connection. Should this happen again, please reach out to us via email at Cox.help@cox.com so that we can check your modem diagnostics. My team is available for support 24/7.
Cox Support Forum Moderator
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
What is the latency score under the speed at speedtest.net? Also you can use tracert in command prompt or the program pingplotter to trace to the Zoom server to see where the problem is happening. Also, make sure you are using a wired connection.
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westerly2k
New Contributor II
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6 Messages
Thanks....I will do a bit more searching, tracking and tracing on my side the next time that happens. BTW - I am definitely hard wired :^)
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