Worst customer service of all time

What’s your purpose of responding to my post?  

Who do you expect or want to respond to your post? I ask legitimately. Like it sounds like you want the person you talked to to get reprimanded so wouldn't you want to complain to Cox? As for me responding, why not? If it wasn't for us 3 helping customers what would be the point of this place?

you are absolutely correct we are all having issues in this cox community. and people should be glad that someone is trying to help them instead of complaining they should embrace the cure

I guess it's 4 people now. Welcome to the forum. 😊

It's funny though you give more sympathy to the person complaining then you do the people trying to help other people. Many people think a forum is some kind of social media and use it as a soap box to voice their ideas and complaints. They don't read the sticky. They don't even know what a sticky is. As the saying goes;  “Complaining about a problem without posing a solution is called whining” – Theodore Roosevelt.

The purpose of his reply, was basically to tell your kvetching rear, what you already knew. 

As for negative experience, it's not the norm, as Cox has a LOT of customers, far more that are happy than the complaints you read here. 

Additionally, you reap what you sow. If you treated Cox agents the same way you treated WMO, well, I really don't need to say more. If you don't understand, than MAYBE you should walk a mile in THEIR shoes. 

Now that we have THAT out of the way, the purpose of these forums is for Cox customers to assist one another, WMO knows his stuff, I am a network engineer, and can also provide assistance in getting things working. If you want help, we will be glad to help, if all you want to do is troll and kvetch, well, you can go pound sand., 

not a good response to his question be a little more sympathetic people do get mad because the have issues and are treated badly. but you dont have to be an antagonist by calling names 

dont be an antagonist

Some people also get mad when they're being scolded by a forum newbie.  Cool your jets and get a lay of the land.  OP asked a question, and I replied with an accurate answer.  People post discussions to ask questions, provide information or troll for others who also want to troll.  OP didn't ask for help and certainly didn't provide any helpful information.

yes but you remarked not to me you did regardless it was not right for you to do that

If that was directed to me, I'm not a Cox employee so no, I am not the "manager of this group".  Instead of posting Forum Rules trying to make a dumb point, do some research.  If you had, you'd know how to identify Cox moderators.  Refer back to my first post in this discussion.  It looks like OP succeeded.