Worst Customer Service Experience !!!

I am a customer of Cox for 8 years and recently I had an issue with my internet service. It was A MONTH AGO! Since then I had 5 (!!!) technician visits and probably more than 10 calls with the service department... Everybody apologized... promised to fix the problem... escalated to the "highest level"... But... I still do not have service.... So, my advise - do not use COX as your service provider.... If you have problem, it will not be fixed! Very frustrated... Switching to FiOS!