WIFI is very intermittent, 40 to 100 disconnects within a 24 hour period.

I have been having very intermittent WIFI connectivity for quite a while and need some help. The outage is typically not very long, a few seconds to maybe a few minutes, but is a real pain when working from home on a VPN or video call. I am not very tech savy when it comes to this type of stuff so any help I can get would be appreciated.

Details:

Cox Panoramic WIFI with Gigablast plan.

Recently upgraded the modem. Technicolor 2.0, Model CGM4331COM, Product Type XB7, Version Prod_21.1_d31 & Prod_21.1

Downstream	Channel Bonding Value
Index	13	1	2	3	4	5	6	7	8	9	10	11	12	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	159
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	855 MHz	783 MHz	789 MHz	795 MHz	801 MHz	807 MHz	813 MHz	819 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	861 MHz	867 MHz	873 MHz	879 MHz	885 MHz	891 MHz	897 MHz	903 MHz	909 MHz	915 MHz	921 MHz	927 MHz	933 MHz	939 MHz	945 MHz	951 MHz	957 MHz	963 MHz	969 MHz	300000000
SNR	36.8 dB	40.2 dB	39.8 dB	39.6 dB	39.5 dB	39.4 dB	39.2 dB	38.7 dB	38.7 dB	38.2 dB	37.5 dB	37.9 dB	37.3 dB	36.4 dB	36.2 dB	35.8 dB	34.4 dB	31.9 dB	30.2 dB	31.9 dB	34.0 dB	35.5 dB	35.4 dB	36.3 dB	35.8 dB	36.6 dB	36.3 dB	35.8 dB	36.2 dB	35.1 dB	33.9 dB	34.1 dB	42.9 dB
Power Level	-8.8 dBmV	-4.5 dBmV	-5.0 dBmV	-5.0 dBmV	-5.2 dBmV	-5.4 dBmV	-5.7 dBmV	-6.4 dBmV	-6.4 dBmV	-7.1 dBmV	-8.0 dBmV	-7.3 dBmV	-8.3 dBmV	-9.5 dBmV	-9.7 dBmV	-10.4 dBmV	-12.0 dBmV	-14.9 dBmV	-16.5 dBmV	-14.7 dBmV	-12.1 dBmV	-10.4 dBmV	-10.3 dBmV	-8.9 dBmV	-9.6 dBmV	-8.5 dBmV	-8.7 dBmV	-9.2 dBmV	-8.7 dBmV	-9.9 dBmV	-11.5 dBmV	-11.1 dBmV	0.2 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	17 MHz	23 MHz	30 MHz	36 MHz
Symbol Rate	5120	5120	5120	5120
Power Level	48.8 dBmV	49.3 dBmV	56.3 dBmV	54.3 dBmV
Modulation	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA

Unerrored Codewords	51866655

Correctable Codewords	1179939553

Uncorrectable Codewords	1469810

Datetime	Status
9/14/2022 14:46	Online
9/14/2022 14:45	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:12	Online
9/14/2022 14:12	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:11	Online
9/14/2022 14:11	No internet connection
9/14/2022 14:10	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:06	Online
9/14/2022 14:06	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:05	Online
9/14/2022 14:05	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 13:08	Online
9/14/2022 13:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 13:08	Online
9/14/2022 13:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:57	Online
9/14/2022 12:57	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:52	Online
9/14/2022 12:52	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:40	Online
9/14/2022 12:40	No internet connection
9/14/2022 12:40	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:27	Online
9/14/2022 12:27	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:20	Online
9/14/2022 12:20	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:15	Online
9/14/2022 12:15	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:14	Online
9/14/2022 12:14	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:09	Online
9/14/2022 12:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:08	Online
9/14/2022 12:08	No internet connection
9/14/2022 12:07	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:02	Online
9/14/2022 12:02	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:01	Online
9/14/2022 12:01	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:01	Online
9/14/2022 12:01	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:01	Online
9/14/2022 12:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:00	Online
9/14/2022 12:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:59	Online
9/14/2022 11:59	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:58	Online
9/14/2022 11:57	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:55	Online
9/14/2022 11:55	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:55	Online
9/14/2022 11:55	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:53	Online
9/14/2022 11:53	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:50	Online
9/14/2022 11:50	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:49	Online
9/14/2022 11:49	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:49	Online
9/14/2022 11:48	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:48	Online
9/14/2022 11:48	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:31	Online
9/14/2022 11:31	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:08	Online
9/14/2022 11:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:00	Online
9/14/2022 11:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:00	Online
9/14/2022 11:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 10:58	Online
9/14/2022 10:58	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 10:58	Online
9/14/2022 10:58	No internet connection. Wi-Fi/Ethernet OK

Responses

Darkatt

Honored Contributor

•

2K Messages

Is it just WiFi or Ethernet as well. If it's just a few seconds, you are not losing connection, it sounds like a wifi disconnect or wifi interference. If it's on ethernet as well, then is it happening on ALL devices connected to your internet or just the one computer?

3

DZ1991

New Contributor

•

3 Messages

it does affect all devices - laptop, phones, google devices, tv's, etc

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Reply

0

Bruce

Honored Contributor III

•

5.7K Messages

What Mouth and Dark are asking is if you have devices directly wired to a LAN port of your router with an Ethernet cable (Cat-5, -6, etc). If so, do these devices also lose Internet connectivity?

If you only suspect your problem is WiFi, the problem is just wireless signals from the router. However, if wired devices are also losing connectivity, it could be the internal modem of the Panoramic or the signal from Cox.

If you could trace the coaxial cable from the Panoramic to the wall-plate, how many splitters do you see? A splitter(s) could also be behind the wall-plate. There are other places to look for problematic splitters, such as the outside box bolted onto the side of your house and the attic.

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Reply

DZ1991

New Contributor

•

3 Messages

Thanks for the explanation. I just connected a laptop to the router via ethernet cable and will see what results i get for connectivity. I know there is one splitter between the wall and the router that goes to a cox business phone modem. But there is probably more outside i need to look at.

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0

JonathanJ

Former Moderator

•

1.9K Messages

@DZ1991,

I apologize for any inconvenience this has caused. Our social media team would be happy to take a closer look at your signal levels. Please email your full name, account holder's name, and complete address to cox.help@cox.com.

Jonathan J
Cox Moderator

0

Welcome to the Cox Community

WIFI is very intermittent, 40 to 100 disconnects within a 24 hour period.

DZ1991

Bruce

DZ1991

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