Why is the EasyPay sign up page refusing my name and bank routing number?

Tried 4 times (signing out and signing in again) hoping it would fix the EasyPay sign-up portal. But my name on the bank account and the routing number are being refused. What phone number can I talk to an actual person and not be routed through VIRTUAL CHAT, VIRTUAL SUPPORT, ETC.? This issue needs to be resolved or I will become a VIRTUAL CUSTOMER!!!