Why is my CoxWiFi hotspot broadcasted by my panoramic gateway locked?

yes I tried multiple times factory rest the CoxWiFi hotspot broadcasted by my gateway is still a locked SSID. Model is CGM4331COX

I have a pano and it's not locked here I just tried it.  Are you able to login to your router okay?  I think you might have to login to your router to access the hotspot.

No mine is protected by a WPA2 password . I cannot even get connected to it and there is no captive login (because it is protected by a regular Wi-Fi password like the home Wi-Fi )

I can login to my router and I tried to turn the privacy setting in my profile off and on but the issue still persists

If a factory reset isn't fixing it, I suggest swapping it out at a Cox store. Also, just to confirm, does this network disappear when you power down your gateway?

Yes

Silly question, but is it possible somebody simply named their network CoxWifi and put WPA encryption on it?

I had a neighbor do that. 

I don't think the OP knows that he has to enter his password from his primary user account.  Why don't you find something else to do with your time 👎

i'm retired. All I HAVE is time. Of course in a week, a friend is sending my his broken alienware computer with an I9 for free, so some of my time will be taken up by troubleshooting/fixing, and putting IT online instead of my Dual Xeon E5-2690 V3 Precision.