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mh56

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Why is it I can go to any website except to check my email at cox.net, sure do pay a lot for crappy service.

Why is it I can go to any website except to check my email at cox.net, sure do pay a lot for crappy service.

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LisaH

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1.1K Messages

Hi Mh56. I can understand how frustrating it is when you are having issues checking your email. Please delete your browsing history, close the browser, open it up again and type in idm.east.cox.net/.../myemail. Please don't use any bookmark or favorite that you may have already saved. Please let us know if this doesn't help by contacting us at cox.help@cox.com and we will further troubleshoot to see what is happening and help get this resolved. Thanks, Lisa - Cox Support Forums Moderator

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yak

+6 more

Contributor III

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521 Messages

You are not alone.  Cox has been struggling with webmail for almost one year.  They made 2 large changes (other forum users have more-detailed information about the changes).  Don't bother deleting your browsing history, clearing the cache, rebooting your computer.... the problem is not on your end.

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