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sledney29

Visitor

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1 Message

Why does this keep happening?

I thought it was the modem. It was damaged so i returned it and got a new one and im having the same issue. My internet just randomly stops working. Then o see on the forum im not the only having thos issue. What is going on? Yall bumping up prices bit cant even get the services being paid for running without have these stupid issues. 

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LatoyaJ

Moderator

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217 Messages

sledney29, I understand changing out your modem did not fix your issue. This means the problem may be at the street, in the wiring, or the Network. We will need to troubleshoot more and check the signals for where the problem may be. Please email us at Cox.Help@cox.com, with your name and service address, for support.

 

Cox Support Forums Moderator

-LJ

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tech_man

+1 more

New Contributor III

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68 Messages

i’m experiencing the same thing.  I think the problem Lies everywhere. I’m beginning to think Cox needs to hire outside company to look at their wiring because they do not know

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RobertS1

Moderator

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74 Messages

Every case can have different causes. Please feel free to email us at Cox.Help@cox.com with your name and address, so we can work with you to try and narrow down and resolve the issue Tech_man.
-Rob

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