Skip to main content
Pinksci's profile

Pinksci

New Contributor

 • 

2 Messages

Closed

Why does my connection drop out between 4am and 6am MST?

I have to keep reconnecting and sometimes have to reboot my modem.

It's very frustrating. 

Discussions

 • 

Updated 

1.1K

2

0

0

C

CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

In addition to what Bruce asked, what operating system do you have?  Check procedures can vary slightly for different Windows versions.  

0

0

P

Pinksci

New Contributor

 • 

2 Messages

Thanks everyone - they did respond to the email. It was about a splitter on the coax, which I will try to eliminate tomorrow. 

It would be helpful to have had that email address on the help site though!!!

2

0

C
CurtB

+4 more

Honored Contributor

 • 

2.1K Messages

Thanks for posting back.  I would have been interested to know why it only happens between 4am and 6am.  Maybe related to nightly update?  Anyway, good luck.

Like

Reply

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

Just a heads up:  Spliters are always the first thing mods and reps will toss at you.  I mean, bypassing a splitter may or may not work...but it's always their first guess.  They don't troubleshoot but just suggest "splitter."

You never did provide what was specifically getting disconnected.

Like

Reply

0