New Contributor II
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5 Messages
Who hacked what?
I too received the "We've detected MALWARE" on your email account.
BUT - they do give the correct last 4 digits of my account number. And a valid email for Cox. Also the correct first name for the owner of the account!!!! Stuff that ONLY COX should know.
So, answer me this ***********COX****************. How do they know the account number, account owner name, etc.?
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lbrodahl
New Contributor II
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5 Messages
Ok... the answer is COX is either currently getting hacked, or has just discovered they've been hacked and the CUSTOMER SUPPORT LINE IS SWAMPED!!!!! Of course, they tell you to change you password on the IVR, but the gutless cowards give no other info.
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yak
Contributor III
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521 Messages
I had to read the email several times to make sure it wasn't a scam. But why would there be the threat that my account would be locked if I didn't change the password in 24 hours? That is the wording that scammers use to scare us into clicking on their links.
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blueshark2018
New Contributor
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2 Messages
I received this similar notification before and it turned out one of my computers was hacked and was used to make unauthorized purchase in my Target account after the hacker had gathered information for a while. I didn't pay attention to Cox alert and experienced a lot of trouble trying to work with Target to get the mess sorted out.
I would suggest you do a fresh install of OS on your computer and change your remote control application's password, like that for the teamviewer account. And also change your gmail and retailers' account password. Use two step verification wherever possible and don't exempt your usual computer from the two step verification.
Cox's hack alert is real!
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mmccrack
New Contributor
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2 Messages
My account was hacked on 1/14. Apparently Cox Security monitoring is useless. The hacker changed my password and set up forwarding of my email. Cox was happy to remove the forwarding and reset, but cannot assist in getting my emails back and said NOTHING of tracking the email to which my emails were forwarded.
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