We were given a new deal from cox but now they do not want to honor the deal.

We talked to the Loyalty Retention Department and they gave us a new deal but now they are not holding up their end and have offered a new deal at twice what was offered before.

I opened the email where the View Your Summary tab was and followed that to a page stating that Link to the summary is no longer available, but it was available yesterday before I talked to cox, luckily I made pdf copies of everything before they wiped it out at their end.

Appears that the deal they offered was too good and now there is a new deal at twice the original price.

Is this something that would require going to Arbitration or Small Claims Court? Or will cox stand behind their offers?

As stated I have pdf's that I can post if anyone is interested.