New Contributor
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1 Message
Way overpriced for what you get
I don’t know how many people are having the same issues with Cox Internet that I am. I came from Ohio to San Diego last year. Unfortunately spectrum is not available in my area so I’m stuck with Cox Internet. I’m paying more Internet than I was paying back in Ohio getting a quarter of the speed constantly dropping signal I use my cell phone service way more than I ever have even in my own home. I honestly haven’t had this much issues with Internet since the days of AOL at best coxes a $20 value for what I’m getting here. It’s not even limited. This is a shameful company if I had another choice, I would take it in an instant. I don’t like to complain, but I’ve had enough of it. I’m running all my cell phones and tablets off my cellular data because my Internet here is so unreliable.
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StephanieS
Moderator
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686 Messages
dtimler24 Sorry to hear that you're having so much trouble with our Internet service. I'd like to help. Please send me an email at cox.help@cox.com and include your full name and address so I can take a look and see what's happening. Thanks!
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Yeahno
New Contributor
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1 Message
It’s horrific . They say it’s you , then when it’s not you they want to charge you for a technician to confirm it’s not you .flaps all the time. Terrible service and will be moving to starlink . I wouldn’t even take t mobil if I could for internet . I don’t understand how casinos / hotels have great wifi and we have 💩.
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debbymcd760
New Contributor
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1 Message
I agree. Internet has gone down twice just this week! Very unstable and I was shocked that last time we had an outage I was charged for a technician to visit!!
I’ve already canceled my Cox cable, I guess it’s now time to search for a new internet service.
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Darkatt
Honored Contributor
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2K Messages
If you would like assistance in troubleshooting and assessing what is happening I will be glad to help. What modem/router are you using and do you have a device connected via ethernet.
Setup correctly, Cox internet runs extremely well, and with the exception of a recent outage where upgrades were being done overnight, I have been extremely pleased with my Internet from Cox, which I have had for over 25 years.
I am on the 500 down/50 up running the test using opera browser on Ethernet. Netgear CM2000 modem and RAXE300 router -
https://www.speedtest.net/result/16662595775
And run from Googlefiber -
PING 14 ms
JITTER 1 ms
DOWNLOAD 600.2 Mbps
UPLOAD 57.7 Mbps
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