Was lied to in support chat, had to go into another chat to undo it.

Question

First chat was to lower my plan for cost reasons. 'Steve J.' told me my plan included unlimited date with no overage charges. Chat box closed itself before i could get transcripts..

KevinM2 · Answer

Hello, we apologize for the negative experience, and we would like to investigate this further. Can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. This post has been locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. -Kevin M. Cox Support Forum Moderator

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Was lied to in support chat, had to go into another chat to undo it.

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