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decipher

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55 Messages

Thursday, July 28th, 2022 5:47 PM

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very slow upload, download slower than usual, connection drops

Is anyone else experiencing very slow upload speeds in Phoenix AZ?  It started yesterday.  The problem is intermittent. Yesterday, we had a Cox tech inspect the lines on the pole in our alley. 

The connection improved.  Today I am experiencing a very similar problem. 
I work at home and the software we use requires a faster upload speed.

I pay for 500/10 and have the updated panoramic model.




I called Cox again this morning the rep saw lots of packet loss and connection problems. My connection improved shortly thereafter.  
Another tech is on the way today.  

I have been working at home for over 2 years and have never reset my modem on a regular basis.  
Cox sent me an email earlier in the week about the planned outage in my region to increase bandwidth.
I wonder if one of the reasons why Cox is now doing this service upgrade is due to similar problems experienced by many other local users.

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3 years ago

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decipher

Contributor

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55 Messages

3 years ago

Today, a tech found an attenuator on the box attached to my house.  Yesterday, a tech working in our alley removed an old part used by Cox to prevent access to premium channel content.  Both parts were supposedly creating this problem.  Hope it is resolved.  Why would these two parts create a major issue now, while installed causing no problems for over a decade?  I've missed over 7 hours of work during the past 2 days due to this problem.

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decipher

Contributor

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55 Messages

My connection worked for a few hours then we had more connection drops.  Level 2 tech support no direct solution.  Advised to have a senior tech come out to my house.   Scheduled as standby for today and tomorrow and an appt for tomorrow afternoon.

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3 years ago

EricaW

Former Moderator

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136 Messages

Hi Decipher,

I'm sorry to hear of such a series of events. I realize intermittent issues can take multiple attempts to resolve. The now obsolete parts may have caused interference with the signal. It sounds like there has been more than one contributing factor. If you care to have us review matters, please email us with your full name, home address, and link to this thread. We'd be glad to check on a sooner visit and/or confirm all the necessary history is linked to your new appointment. We want to help in any way we can to best set you up for success with the next part of the process.

-Erica
Cox Forum Moderator

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3 years ago

Sicnus

New Contributor

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1 Message

I feel like I'm having the exact same issues.  Only upload speeds are affected.  Not download.  I've had Cox replace cable modem and no bueno.  Not sure what's going on.  I'd leave but I can't no competition here where I live in Macon, GA.  Sad that we are both having the same exact problem and 1/2 a county apart. 

_I_ believe the issues is QoS or traffic shaping by the ISP to handle over provisioning.  XD  

https://imgur.com/a/EIBNKNW

But yeah... so frustrating.  I can replicate it super easy to.  Just doing test uploads and after 3mins... the throttling happens where it goes down to 0mbs instead of the normal 10mbs upload.  So sad. :(  So frustrating.  GL to you OP!

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3 years ago

JonathanJ

Former Moderator

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1.9K Messages

@Sicnus

I apologize for any inconvenience this has caused and we like to investigate. Please email my team your full name and complete address to cox.help@cox.com. This will allows us to check the modem signal levels. Also, include a link to this thread.



Jonathan J
Cox Moderator

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3 years ago

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CuriousJ

Contributor

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68 Messages

3 years ago

Yes! I live near Northern & 12th Street. Ever since the power went out a couple weeks ago followed by Cox being out, my speed has been slow. Where are you located?

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decipher

Contributor

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55 Messages

12th ST and Indian School 

We have not experienced any recent power outages.  

I hope the senior tech can fix this today.  This is sad.  

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3 years ago

CuriousJ

Contributor

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68 Messages

Please keep us updated!

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3 years ago

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decipher

Contributor

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55 Messages

A senior tech came out yesterday and replaced the line cox service connected to my house and the utility pole in our alley.  He could not find any problems and found my connection is good.  I told him we are experiencing intermittent drops and slow upload speeds.  He said that the only way to identify packet loss is by having a tech come out to my house and the reps who I spoke with on the phone cannot measure packet loss.  This upload speed is still unacceptable.  The software I use at work is lagging.  It was not lagging when the upload speed was between 8-10 Mpbs.  I'm feeling desperate at this point and might go ahead and get gigablast for a month to see how that impacts my upload speed. Perhaps Cox will upgrade me for free this month due to all these problems.  I miss Ultimate Internet 300/30!

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3 years ago

decipher

Contributor

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55 Messages

 Oh wow.  speed is back after being on the phone with Cox for an hour
This is not fair.  The local office won't answer calls although they are open until 2pm.  I tried calling several times.  I'd like to have my modem replaced.  

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3 years ago

Allan

Moderator

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2.3K Messages

@Decipher, I recommend sending us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can look into this request on your behalf. -Allan, Cox Support Forums Moderator.

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3 years ago

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