JeffinLouisiana's profile

JeffinLouisiana

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Did essential get upgraded to 500 mbps?     Last night it was 250+.    I had a maintaince period from 12 to 6am and a note about an upgrade.    My account still says 250.

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WiderMouthOpen

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I had a maintaince period from 12 to 6am and a note about an upgrade

What note? Not according to here. You need Ultimate for 500Mbps.

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Bruce

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It reads like a system upgrade or maintenance.  Did the note instruct to reboot your modem?  If you were getting 250+, it could have been "excess capacity."  Meaning, if Cox can afford it, Cox will "widen" your connection.

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JeffinLouisiana

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Yeah,  not many people seem to know about it,   Must be a local thing.  I have no complaints though.   Here is a speed test.  I feel that there was also CMTS or node work going on in my area.  Speeds were all over the place for a few days.   Upstream power levels are a little higher than they used to be.  No upstream OFDM yet though.

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Bruce

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Yes, excess capacity would be a local increase.  You're on the 250 plan?  Enjoy!

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WiderMouthOpen

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I wish all modem showed configuration files like they used to. Some still do and it's useful to know what provisioned speed you are on.

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nonymou

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Just noticed same here. Instead of 250/25 getting 500/50.Checked account worried fat *** a promo or something. No orders showing recently. Phoenix metro on cable not fiber.

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Becky

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Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator

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JeffinLouisiana

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Do my upstream power levels look to high to you?  They used to stay around 45 dbmv but over the past 3 weeks have been going up.

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 52.0 dBmV
2 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 53.0 dBmV
3 3 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 51.0 dBmV
4 4 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 51.0 dBmV



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WiderMouthOpen

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Do you have any splitters in the house? Looks like noise on the upstream. Have you noticed your upstream frequency has changed since seeing the higher power level?

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WiderMouthOpen

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becky Can you comment on the recent upgrade to Preferred 500/50Mbps in some areas? I hear the service won't be called Preferred anymore?

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Becky

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Howdy WMO, I haven't heard anything about changes to the Preferred Internet tier. You might be referring to the high-split trials we're running. High-splits will allow us to offer higher upload speeds. -Becky, Cox Support Forums Moderator

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WiderMouthOpen

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Seems it is happening in Phoenix and Louisiana. See thread here. I bet it will be announced in a week or two.

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HelenInKansas

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I got the 500 Mbps upgrade on Saturday morning, but upload is still at 10-11 Mbps. My account still says Cox Preferred 250. 

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LisaH

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Hi HelenInKansas. I will be glad to help you get this fixed. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

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WiderMouthOpen

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Lisa, how exactly would you fix someone getting FASTER then advertised speed?

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CurtB

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Darkatt

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No clue, my friends in CAG doesn't have any info on that either. 

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WiderMouthOpen

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Looks like confirmation of upgrade in GA and VA now too. See post here.

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bigd9834

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Yeah i am on the preferred tier 250/10 and now getting 500/50 here in Phoenix in 85017 zip

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