Mick536's profile

New Contributor III

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21 Messages

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Understanding Cox's server-side email filters

Hello all --

I'm trying to get s handle on Cox's server-side email filters. The specific questions I have:

What is the difference between 'Discard' and 'File into Trash'?

Similarly, what is the difference between 'Keep' and 'File into InBox'?

Are the rules case-sensitive?

How does the Mailing List rule work? I've discovered that 'contains' wants something other than my email address.

How soon from its creation before a filter is in effect?

And lastly, is there a tutorial somewhere?

Thanks for any help.

Mick

Former Moderator

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1.5K Messages

Hi Mick536, here is some information regarding our Cox WebMail server:

www.cox.com/.../using-cox-email.html
www.cox.com/.../cox-email-settings.html

Please let us know if you have any additional questions or concerns. -Kevin M. Cox Support Forum Moderator

New Contributor III

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21 Messages

Good morning, Kevin --

Thank you. Since it came up from JP Sports, and I have the same spammer (Wild Alaska), what filter would you suggest to send them to the spam folder?

Mick

Moderator

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2.4K Messages

@Mick536, If these emails are coming from a private domain, I recommend blocking the entire domain. This will prevent any emails from that domain and will prevent spam from new email accounts created on that domain as well. -Allan, Cox Support Forums Moderator.

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21 Messages

Hi Allan --

If only it were that simple. The spam often comes in from 'partner' or 'associate' accounts. For example, the one at the top of my home junk folder came in at 06:40 this morning. It says From: "zantac-cancer.org Ad Partner" <pialem@peltprove.com> Subject: Za‪nt‪ac C‪anc‪er L‪a‪wsuit Eva‭l‭uat‭ion.

I can block @peltprove.com but that's not who will send it tomorrow. A filter of 'From contains zantac' doesn't work because it apparently doesn't look at the alias. For instance, I've tried filters of 'From contains Partner' and they're useless.

And a filter of 'Subject contains Zantac' doesn't work, and I think that's because it uses non-ascii and even non-English characters. What would work is 'Content contains Click Here' but that's a pretty broad brush.

I don't use Zantac, so how to I stop this server-side?

Mick.

Contributor

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89 Messages

Mick, 

The server side rules are USELESS.  I have created over 200 rules to block some of the SPAM that comes through EVERY DAY between 3 and 7 AM ET, and they do ABSOLUTELY NOTHING to block them.  I have about 6 different ones ALONE for Wild Alaska Seafood, and EVERY email still finds its way into my inbox.  The filters are about as effective as building a dam out of crepe paper to stop the Pacific Ocean.  

New Contributor III

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21 Messages

Hi JP --

That's pretty much my experience, too. I also have the reverse problem. I set up many rules to accept a site's email, and it still gets placed by Cox in spam.  I have had some luck using the approach here

https://lifehacker.com/try-this-gmail-filter-to-rope-off-mailing-lists-and-new-5643977

in 'Content contains' rules. The problem though is that I have to have earlier rules to accept what i want, (see above) and I can't make that foolproof either.

Very specific rules, such as 'from me@alternate.email put in inbox' do work. But I'm never going to buy Alaskan salmon, or need a new bathtub. And those are the ones to stop. Apple mail is smart enough to figure it out client-side. How does it know?

Thanks,

Mick

Former Moderator

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1.9K Messages

@Mick536

Please check this link and scroll down to spam settings https://bit.ly/32gbncT. Let us know if this helps.


Jonathan J
Cox Moderator

New Contributor III

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21 Messages

Jonathan --

Thanks, but no help really. I do all those things and just can't get the rules to work. Things I want to go to spam don't, and things that shouldn't go do. How does Cox make its decisions and how does Apple? If I knew I probably could work it out.

Does anybody have an example of a working 'mail listing' rule?

...Mick

Contributor

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89 Messages

NOW IT’S GETTING RIDICULOUS.  NOT 1, BUT 2 SPAM EMAILS FROM WILD ALASKAN THIS MORNING.  THE EMAIL FILTERS ARE ABSOLUTELY USELESS, AND COX HAS DONE ABSOLUTELY NOTHING TO STOP THESE SPAMMERS.  IT’S AS IF THEY ARE GETTING PAID TO ALLOW THIS JUNK.  I’M JUST READY TO CLOSE DOWN MY ACCOUNT AND GIVE UP.

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