Unacceptable Packet Loss

This is a recommendation and PSA to all Cox customers. I started my service with Cox on 6/29/24 after moving to my current area. (Zip is 85351). Packet loss is always around 20% with jitter spikes every few seconds at all times of the day that average around 20m/s of jitter but commonly jumping to over 50m/s. for the uneducated, this is horrible and is indicative of outdated and poorly managed infrastructure. Cox claims to have no clue about the issue and I am having my third technician come out this week. I know this wont fix it, I'm just waiting fiord the FCC filing to be completed. The FCC has informed me 2 days ago that Cox is required to reach out to me on the executive level and have 30 days to resolve the issue. No response from Cox. Please reach to the FCC if you have issues. It is the only way for us to not be lied to and receive honest and quality service.