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YNL

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Unacceptable low upload speed

I am using cloud services heavily. Within the last year, I see a constantly lowering upload speed. Why? How to fix it?

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Bruce

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What plan do you subscriber?  Cox lowered the uploads on certain plans to get you to pay more for their higher plans.

www.cox.com/.../speeds-and-data-plans.html

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Darkatt

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Cox hasn't lowered the upload speeds to get you to pay more, that is inaccurate. 

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iBloodhunterTV

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it feels like that some times. cause they dont seem to care about people that would rather have more upload. hell i would rather have 100mbps upload and they can drop that so called 1 gig to 500 and ill pay the same price.. lmao

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TiffanyR

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Hello IBloodhunterTV,

I am sorry that you have experienced speed and internet issues recently. We continue to expand our fiber network across all of our markets. Once fiber is available in your area, You would be able to receive symmetric speeds. I have provided some steps that you can take to help diagnose and resolve the speed issues on your thread at forums.cox.com/.../why-does-it-seem-cox-does-not-care-about-upload-speeds. Please let us know how it goes.

Tiffany R.
Cox Support Forum Moderator

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Bruce

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Just because you think it's inaccurate...it doesn't mean it's inaccurate.

There are a lot more 5 Mbps uploads on their Plans page then there were in the past.

When I moved to Northern Virginia, I subscribed to 100/10.  Cox eventually eliminated this plan and upgraded me to their new 150/10 and then a few years ago...to avoid me from paying a lower price...Cox automatically bumped me up to 250/10 at "now extra cost to you!"  Meaning, I've always had a 10 Mbps upload.

Since then, Cox had restored their previous 100 and 150 plans albeit at a 5 Mbps upload.

I only need my original 100 Mbps download and 10 Mbps upload is fine, but I can survive at 5 Mbps.

forums.cox.com/.../new-data-plans

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Darkatt

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Again, inaccurate, they didn't restore those speeds, they raised the lower packages UP to those speeds. There is a difference. the package you are talking about is called preferred internet, it is NOW 250 Mbps down, and 10 Mbps up. It used to be much less, I remember back when it was 50 mbps down, then 100, then 150 etc etc., So again sir, you are inaccurate and spreading lies. 

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iBloodhunterTV

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i have there highest plan and just the past day or so. my upload speed drops to .3 mbps on just about any speed test site i try.  same thing seems to happen every year.. 

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TiffanyR

Former Moderator

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Hello IBloodhunterTV,

I am sorry that you have experienced speed and internet issues recently. I have provided some steps that you can take to help diagnose and resolve the speed issues on your thread at forums.cox.com/.../why-does-it-seem-cox-does-not-care-about-upload-speeds. Please let us know how it goes.

Tiffany R.
Cox Support Forum Moderator

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Darkatt

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Are you testing using ethernet or WiFi? What modem/router are you using? Are you really on the 2 Gbps  plan which is the highest plan?

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