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New Contributor
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this is another sunday in the omaha area, clear weather and no stormies and no rain and the internet is down again and this second time this month of july 2023 and around the same time again on sunday at around 6 pm cst and it will now take almost 3 hours to get services back . it might be hot outside and no weather problems and when you try to call customer services do not work on weekend no more, so you get computer voices and cannot leave a note about the problems and cannot leave address of the problem, really awful way to treat the paying customers this way.
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Payment
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Poor internet service
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Lack of hotspot setting
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Payment
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Lack of hotspot setting
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URC-8820-MOTO remote doesn't control DVR
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WiderMouthOpen
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Esteemed Contributor III
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AFAIK technical support is 24/7. What number did you call? Does it show as a outage when you sign into Cox.com? If not, post your modem's signal levels or describe what lights you have on the modem.
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Lovemylab
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Contributor III
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Did you try checking for an outage using your phone as an alternate mechanism? I'm in Omaha and as far as I know, support is available weekends. https://www.cox.com/residential/support/outages.html
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