Terrible customer service from an agent on the phone!

I have contacted you - done

Ditto to this comment and many other talking about horrible customer service when they're in their introductory plan runs out in their service Bill doubles. The person on the phone could care less when I said I might have to change providers. Meanwhile plans are advertised for even less than my original plan.

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important billing and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

This is exactly what happened to me! Exactly! Did you talk to "AJ" too? Seriously could care less and said there was no one else to escalate it to..I am still waiting for my call back to resolve my issue after emailing.