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Tim_M_

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7 Messages

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T3 time-outs and bad packet loss

Ever since they restored our service after the ice storm, I have been having frequent T3 time-outs and packet loss from a few percent up to > 60%.  What do I have to do to get someone to come out and actually check the line?  As usual, online support is blaming the modem, but I find that highly unlikely as it's reasonable new and up-to-date and the problems have only gotten worse after the service interruptions due to the ice storm.  Any suggestions?

Tim

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proudworld

New Contributor III

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31 Messages

I'm in warm Arizona having similar issue.  My neighbor experiencing similar.  We had issues this summer.  Good for a couple months... Now even worse.  Supposed to have tech out in a couple of days... Meanwhile I'm down right now.  It's not  my modem either.   It's ** service. 

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Rhuber16

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It is not just you. The same exact thing happened to me. Terrible at start of quarantine, resolved to an acceptable status for a few months, now worst than ever. I am in area code 85032. I cannot zoom conference or anything. I have provided stack traces and ping maps for months to no avail. Luckily I am stopping service at the end of this month.

Literally, the worst service I have ever had. They gave me my last month free after saying how ridiculous it was. So glad to leave this ISP

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BenS1

Former Moderator

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697 Messages

Hi Tim M.

Because you started having issues after the ice storm you may want to email us at cox.help@cox.com with your full name and address, in order to get us to set up a technician for you.


Ben S.
Cox Support Forums Moderator

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Tim_M_

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7 Messages

Done. Thank you.

Tim

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