Harvey_DV's profile

New Contributor II

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5 Messages

Closed

Streaming live TV on one of my PC cuts out time and over again!

I like watching some of the TV shows (CNBC, Fox Business etc... ) while working at my desk. I purchased a Dell desktop PC for that specific purpose and The PC perform flawlessly. I have the contour router provided by Cox and use WiFi to connect the PC were I watch TV. The programs I want to watch keeps on cutting out randomly, sometimes for a few seconds, sometimes for several minutes or more. I did clear the cache as suggested several time to no avail. This a very annoying issue and I'd like to find the solution. Other than this, my internet connection is working great, download and upload tests are good, TV reception is good too. Any help appreciated. Thank you.

Honored Contributor

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2.1K Messages

Are you streaming from watchtv.cox.com or from individual websites for each of those channels?

New Contributor II

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5 Messages

from watchtv.cox.com

Former Moderator

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1.9K Messages

@Harvey DV

Are you able to hardwire the TV using an ethernet cable just for testing purposes?

Jonathan J
Cox Moderator

New Contributor

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2 Messages

My speed has been cut in half.this not right.

New Contributor II

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5 Messages

No, I do not. My setup is a Dell PC with a monitor. According to Cox, I should be able to watch TV on any of my devices. Yes or NO?

Moderator

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2.4K Messages

@Harvet TV, Do you get any error messages when you experience this issue? Also, does it happen on all channels? Lastly, what wifi signal strength is the pc reporting? -Allan, Cox Support Forums Moderator

New Contributor II

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5 Messages

Hi Allan, I just realized the wifi band is only the 2.4Ghz on this machine. I am going to try a dual band adapter and see if it solve the issue. When I watch TV on my main desktop which is hard wired to the router, the TV reception does not fail. Hopefully the dual band 2.4 - 5.0 will fix me good. 

New Contributor II

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5 Messages

Dual band adapter installed and Voila! Problem fixed. Thanks Allan.

New Contributor

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2 Messages

[deleted]

Moderator

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2.4K Messages

@Srock5, I know how frustrating slow speeds can be and we want to help. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.