Zurq's profile

Contributor II

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270 Messages

Closed

STILL GETTING PACKET LOSS AFTER IT WAS "FIXED"

I am getting 1-5% packet loss in fortnite when my problem was "fixed" I would like to get this fixed bc this is dumb. im paying 200$ for what? a trash experience, sorry to say it but i am fed up with this.

Contributor II

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270 Messages

Not Able to port forward using the cox wifi app device not showing.

Former Moderator

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1.5K Messages

Hi Zurq, we are not detecting any packet loss on our end. If the packet loss is occurring outside of the Cox Network (and occurs on Amazon's, for instance), then we would recommend reaching out to Epic Games directly. In regards to port forwarding, this is under:

Network > Advanced Settings > Port Forwarding > Add Port Forward

-Kevin M. Cox Support Forum Moderator

Contributor II

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270 Messages

for some reason it wont let me port forward on 192.168.0.1   and i tried the https://wifi.cox.com/ site and my device doesnt show on the list

Former Moderator

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1.5K Messages

Hi Zurq, what type of device is using this IP Address? Are you trying to port forward to a wireless router or to a device in the home? Once you choose the device in your home to port forward to, you can then select Xbox Live, Playstation 4, Minecraft, World of Warcraft, etc. You can also do a manual set up, where you can simply add the port number and protocol. -Kevin M. Cox Support Forum Moderator

Contributor II

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270 Messages

its a pc, and Im trying to port forward my pc.

Contributor II

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270 Messages

 I dont see my device.

New Contributor III

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33 Messages

I have the same problem, it's not an issue with AWS as some claim. The packet loss affects everything, including google cloud servers. 

The issue is more than likely the node you are on is over subscribed, meaning the node will be at 100% usage causing you problems all throughout the day.

Secondly, Cox throttles traffic. You won't be able to fix this sadly, you have to switch ISP.

Contributor II

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270 Messages

I want to give them the benefit of the doubt, but at this point it is getting pretty hard, and cox is the only isp I have in my area.

New Contributor III

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17 Messages

It actually is a problem with AWS. I literally talked to a AWS lead network engineer for 4 months to diagnose this stuff, as well as a network engineer at COX. It absolutely is the problem.

New Contributor III

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17 Messages

To clarify, COX is the perpetrator here - they own faulty hardware which reorders UDP packets to AWS, and then AWS drops them, causing what seems to be "packet loss". Order matters for video games. When the order isn't perfect, fortnite detects this and drops the packets. This is the issue. It is entirely COX's fault.

New Contributor III

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33 Messages

I have the same issue with packet loss on Google Cloud Server, not just AWS, in fact it happens with any server. 

 I read your post and I don't fully agree that's the problem, here's why:

If you research this issue, people have been reporting major packet loss in games for over a year with cox. Most of the threads will all say the same thing, like they had been using cox for awhile and no problems, then all of a sudden they start getting hit with major packet loss. Then they will report they have the issue everyday and nothing can be done to fix it.

If it was as simple as the way they reorder packets, then why aren't people having this issue from day one when they sign up for cox? Why are people reporting it starting a much different time frames (1 year ago, 6 months ago, 2 months ago)?

Why did I have perfect ping the first 4 months I had cox (30-40 stable ping), now the last two months I have had major packet loss every single day and my in game ping won't go below 80?

Your telling me they switched internal equipment in the last two months? I don't buy it.

I'm not saying there may be some truth to what you say, but there is no way thats the main issue for most people. The time frames don't support this theory. 

New Contributor III

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33 Messages

To further this, when I play a game thats hosted on AWS and get packet loss, I will also have packet loss on Discord at the exact time. That's two different servers having packet loss at the exact same time, AWS/Google cloud.

The packet loss is real and it's a cox issue.

Contributor II

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270 Messages

I get this constant now idk why, it was working fine yesterday and now it isnt.