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New Contributor II
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Slow speeds and suspected interference
Hello! I feel I have exhausted all my efforts in trying to solve this so I'm curious if anyone here or even a Cox representative with extensive knowledge could help me solve this issue. I currently pay for Gigablast and when I first moved into this apartment I was getting 860mb/s-1000mb/s download as I should. Then after my first 5 or 6 months here I suddenly was getting >30mb/s-120mb/s if I was lucky. It hasn't fixed itself and I've had 2 or 3 technicians come out and the last technician that came out even said he was going to escalate the situation to more advanced troubleshooting but I've not heard anything since and that was about two months ago. I'm pretty into tech and troubleshooting myself and I've checked everything within my network and tried many different cables and hardware configurations. Attached are my modems stats, and I am also having "Event Type Code" 16, 20, 22, and 24 pop up almost every 30 seconds in the modems logs. The OFDM downstream channel also fluctuates between locked and unlocked often, if that helps. Thanks ahead to any help in trying to resolve my issue.
WiderMouthOpen
+6 more
Esteemed Contributor III
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Looks like a issue with your downstream OFDM channel. What model modem do you have? How does the coax get from the street/pole to the room the modem is in? Any splitters/amps/filters? Anything change after 5-6 months?
If you have direct connection, I would contact Cox to schedule another technician. If they escalate it again, ask for a ticket number. This assures they actually make a ticket and that you have it to follow up with.
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Shaun_A
Moderator
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Hello DiscoJams. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like take a look further to see if I can find that ticket that was escalated to our Maintenance team. Usually those are completed within 24 hours of opening, so I am very eager to see where that stands. We will be standing by for your response.
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