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Severe Packet Loss (Upload)
Hello, I have been a Cox Customer for 17 years and a few years ago I started having very bad packet loss issues. I have spent hundreds of hours trying to fix this issue but it still happens even years later. I am only receiving packet loss (upload), 0% download packet loss. I am receiving low ping (for the most part) (30-40ms) and high packet loss (10-120%) in games such as Fortnite, Overwatch, Rocket league and more. It is happening on my PC & PS4. Here is a list of stuff I tried to fix the issue -
- Replaced router twice
- Replaced modem
- Plugged directly in through Ethernet, getting perfect speeds (100/10)
- 2 Cox Techs came out and replaced my line but nothing changed. Tested, and said I had 0% packet loss but I am still receiving it?
- Called cox multiple times and no help was provided.
- Done a lot of online research, and tried changing in-game settings to help it but nothing changed. Only thing that slightly helps is if I set my FPS to 30, but I can't play with that considering I use a 144hz monitor.
This is 100% a Cox issue as I used a TMobile hotspot and received 0% packet loss so it can't be anything on my end.
Please help, I don't know what else to do! Thank you!
Realkone
New Contributor
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I'm having the same issue as you, called 3 techs nothing has changed. I had one of the techs bring out one of their 2 in 1 (router/modem) to test it out but did nothing. If you don't mind me asking what area do you do live in? I live in Cali.
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LatitiaS
+2 more
Moderator
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I am sorry to learn of your chronic packet loss issues. I'd like to review the modem diagnostics. Please send us a email to cox.help@cox.com with your service address so that we can help. I hope to hear from you soon.
Latitia
Cox Support Forums Moderator
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