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Service not meeting standards
For the past three weeks the internet has been spotty. How long is it gonna take for you guys to fix or upgrade or whatever it is that is going on. I’m paying for a service that sometimes kicks me out of watching my shows or my phones keep on asking if I wanna keep trying the WiFi or cellular that’s not cool
NicholeC
Moderator
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Hi Brenda2826,
I'm sorry to hear you've been having spotty service. We'd be glad to look into this for you. For support, please email our team at cox.help@cox.com For community support, more information may need to be posted such as equipment, setup, modem logs, etc. We're happy to review this via email. We'll just need your account info.
Thank you.
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