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geekychic52584

Visitor

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1 Message

Safety hazard downed drop

My drop has been pulled from the pole. I called Cox cause it is in the road posing a safety issue. I live on a main rd and it not safe to have something hanging there. It is Monday the soonest they can get out here is Thursday? You kidding me? So I had to call the non emergency line of the local police they will come out with the fire department to make sure the situation is safe. I hope they fine Cox for refusing to take care of this in a timely fashion.

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LisaH

Moderator

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1.1K Messages

Hi. I am sorry to hear that there is a downed line and I will be glad to help in any way to get this fixed as quickly as possible. To get started, please send an email to cox.help@cox.om and include your name and addressed. Also, please include a link to this forum. Thanks, Lisa, Cox Support Forums Moderator

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CurtB

+4 more

Honored Contributor

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2.1K Messages

A couple of years ago, I sent an email to Cox to report a low hanging line.  It was fixed within an hour and a half from the time I sent the email.

Has your downed line been fixed yet?

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