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Hello, just yesterday morning/afternoon a storm knocked my power out momentarily, but the router hasn’t seemed to recover yet. I was wondering if I could get the status of my router checked and possibly remotely reset? Manually resetting it at home hasn’t seemed to work, and I know when someone did it remotely when I asked on here, it worked just fine afterwards. I hope my router is alright.
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Zurq
Contributor II
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I would suggest talking to a live agent on cox.com if you want a response fast.
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bearone2
Contributor III
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reboot both modem + router.
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Andrew_Wees
+4 more
Contributor III
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try different outlet maybe outllet or device is fried
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JonathanJ
Former Moderator
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From this end not showing the modem getting a signal so not able to reset it please check all the coax ends and make sure they're secure.
Jonathan J
Cox Moderator
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bearone2
Contributor III
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power surge may have killed it.
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