Mike_C's profile

New Contributor

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15 Messages

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Router has no connection after a power outage?

Hello, just yesterday morning/afternoon a storm knocked my power out momentarily, but the router hasn’t seemed to recover yet. I was wondering if I could get the status of my router checked and possibly remotely reset? Manually resetting it at home hasn’t seemed to work, and I know when someone did it remotely when I asked on here, it worked just fine afterwards. I hope my router is alright.

Contributor II

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270 Messages

I would suggest talking to a live agent on cox.com if you want a response fast.

Contributor III

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1.5K Messages

reboot both modem + router.

Contributor III

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809 Messages

try different outlet maybe outllet or device is fried

Former Moderator

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1.9K Messages

@MikeCurry


From this end not showing the modem getting a signal so not able to reset it please check all the coax ends and make sure they're secure.

Jonathan J
Cox Moderator

Contributor III

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1.5K Messages

power surge may have killed it.

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