New Contributor
•
15 Messages
Router has no connection after a power outage?
Hello, just yesterday morning/afternoon a storm knocked my power out momentarily, but the router hasn’t seemed to recover yet. I was wondering if I could get the status of my router checked and possibly remotely reset? Manually resetting it at home hasn’t seemed to work, and I know when someone did it remotely when I asked on here, it worked just fine afterwards. I hope my router is alright.
Related Content
Closed
6
0
Closed
2
0
Closed
5
0
Closed
5
0
Closed
1
0

Zurq
Contributor II
•
270 Messages
I would suggest talking to a live agent on cox.com if you want a response fast.
0
0
bearone2
Contributor III
•
1.5K Messages
reboot both modem + router.
0
0
Andrew_Wees
Contributor III
•
809 Messages
try different outlet maybe outllet or device is fried
0
0
JonathanJ
Former Moderator
•
1.9K Messages
From this end not showing the modem getting a signal so not able to reset it please check all the coax ends and make sure they're secure.
Jonathan J
Cox Moderator
0
0
bearone2
Contributor III
•
1.5K Messages
power surge may have killed it.
0
0