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Repeated Connection Drops

Started having connection dropping over and over. Modem logs showing errors. Unsure if this is related but there was an outage in my area yesterday. I think my power levels and SNR are in appropriate ranges but I am getting these errors in the logs of my SB8200. A technition was here recently and replaced a splitter and the conector which showed some corosion. What additional troublshooting can be perfomend or what are the next steps I should take?

Things of note

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;" 

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

"Dynamic Range Window violation"

Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 855000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
13 Locked QAM256 855000000 Hz -5.3 dBmV 38.9 dB 6074 6324
1 Locked QAM256 783000000 Hz -3.2 dBmV 39.6 dB 4544 12549
2 Locked QAM256 789000000 Hz -3.3 dBmV 39.5 dB 10884 30907
3 Locked QAM256 795000000 Hz -3.7 dBmV 39.6 dB 5983 13776
4 Locked QAM256 801000000 Hz -4.1 dBmV 39.5 dB 10760 24829
5 Locked QAM256 807000000 Hz -4.2 dBmV 39.3 dB 6735 16241
6 Locked QAM256 813000000 Hz -4.2 dBmV 39.3 dB 10966 27318
7 Locked QAM256 819000000 Hz -4.4 dBmV 39.3 dB 11080 26061
8 Locked QAM256 825000000 Hz -4.6 dBmV 39.0 dB 10256 22546
9 Locked QAM256 831000000 Hz -4.5 dBmV 39.2 dB 11172 23877
10 Locked QAM256 837000000 Hz -4.9 dBmV 39.1 dB 10767 23282
11 Locked QAM256 843000000 Hz -5.2 dBmV 38.8 dB 11088 24523
12 Locked QAM256 849000000 Hz -5.3 dBmV 38.8 dB 13173 26708
14 Locked QAM256 861000000 Hz -5.6 dBmV 38.7 dB 45704 73977
15 Locked QAM256 867000000 Hz -5.5 dBmV 38.7 dB 10870 26687
16 Locked QAM256 873000000 Hz -5.3 dBmV 38.6 dB 10785 26345
17 Locked QAM256 879000000 Hz -5.4 dBmV 38.6 dB 18072 35557
18 Locked QAM256 885000000 Hz -6.1 dBmV 38.2 dB 9140 21838
19 Locked QAM256 891000000 Hz -5.8 dBmV 38.3 dB 21525 35385
20 Locked QAM256 897000000 Hz -5.6 dBmV 38.2 dB 13829 31607
21 Locked QAM256 903000000 Hz -5.7 dBmV 38.0 dB 10462 25680
22 Locked QAM256 909000000 Hz -5.6 dBmV 38.2 dB 9869 23624
23 Locked QAM256 915000000 Hz -5.7 dBmV 38.1 dB 9376 21078
24 Locked QAM256 921000000 Hz -5.9 dBmV 38.1 dB 8899 20554
25 Locked QAM256 927000000 Hz -6.4 dBmV 37.8 dB 9732 23748
26 Locked QAM256 933000000 Hz -5.8 dBmV 38.3 dB 12956 26429
27 Locked QAM256 939000000 Hz -5.2 dBmV 38.5 dB 10569 26521
28 Locked QAM256 945000000 Hz -5.5 dBmV 38.2 dB 11892 27305
29 Locked QAM256 951000000 Hz -5.8 dBmV 38.1 dB 11385 27547
30 Locked QAM256 957000000 Hz -5.7 dBmV 37.9 dB 13161 28145
31 Locked QAM256 963000000 Hz -6.2 dBmV 37.6 dB 14066 30623
32 Locked QAM256 969000000 Hz -6.1 dBmV 37.6 dB 13096 34311
159 Locked Other 300000000 Hz -0.4 dBmV 41.2 dB 8783612 9649



Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 43.0 dBmV
2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 44.0 dBmV
3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 44.0 dBmV
4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 47.0 dBmV
5 6 Locked SC-QAM Upstream 14600000 Hz 3200000 Hz 44.0 dBmV



Current System Time: Mon Jun 14 13:40:33 2021

Errors

Date Time

Event ID

Event Level

Description

06/14/2021 13:41

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:41

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:30

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:30

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:30

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

67061600

6

"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

73040100

6

"TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

68000300

5

"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

 

A speedtest result from the official Cox page for my gigablast service gave me 89.9 Mbps down and 24.4 Mbps up

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