Remarkably poor internet service

Over a week since we’ve had reliable internet service. Is everyone at cox on vacation?  Seems like a refund would be in order about now. 

can anyone tell me what is done to correct the problem when I’m told there is a service disruption?  They give a very specific time for service restoration but never say what was done.  Does someone at cox put their feet up on the desk and wait a while and declare the problem fixed or is something actually being tested / repaired to restore service??