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Planned maintenance
We lost internet a few times in the past few weeks due to PLANNED maintenance, during day time! This is really frustrating especially when we are in the middle of meetings.
I certainly can understand maintenance is needed, but I wonder how hard it would be for cox to notify customers of any PLANNED maintenance in advance so that we can prepare for those?
ColleenD
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Moderator
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ccooxx
Thanks for your comments. I know how important consistent service is so I want to assure you Cox is dedicated to maintaining the superior reliability of our network. I work from home too so I understand how impactful any type of service interruption can be.
Network updates and planned maintenance ensure we meet customers' growing needs by enabling enough bandwidth for all customer devices to stay connected for working, streaming, gaming, and surfing the web. We perform most network updates and maintenance during the overnight maintenance window; however, some updates require daytime work. These daytime network updates result in a planned daytime outage, and we work hard to notify customers in advance of daytime work. You'd see either a postal mailer, a door tag, and/or an email when time permits. Some daytime planned maintenance is what you might consider emergency maintenance, which often doesn't allow for advance notice.
Because your post is not one that our community members could really be of much help with, I am going to lock this thread. Please feel free to contact us on Twitter at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com with any questions or concerns regarding your account or service. For most efficient support, please include your full name, complete street address and the details of your concern in your private correspondence with us.
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