Alright just do a field maintenance

Hello fernando1110060, Upon pinging your modem, I see there is a small amount of packet loss.  There are no confirmed issues in the area, so the troubles may be isolated to your home or outside your home.  I'd recommend securing a technician to investigate and if there are any issues found, they would escalate them to our maintenance team.  Please email us with your preferred date and time so that we may schedule a visit.  
-Latitia