Planned maintenance without notification

Here we go again a planned outages with out any concern to the customer to notify them on this. I have animals that is required to walk them and there feedings and without the internet these activities can’t happen. I been a customer for over 20 years and this is crappy service towards your customer and frankly I’m about to switch to some other company. There is not notification on when this will happen and it takes over 6 hours to complete with is ridiculous. If there were shorter outages this would not impact the customer. But there is not feedback to provide this company nor would this company even listen to their customers.