Easy pay enrollment without my authorization

I was enrolled in easy pay without authorization. After stating this cannot be done by Cox, the Billing team indeed confirmed to be the case. I was told an escalated individual would call me but never did. 

Auto enrollment without authorization is a federal regulatory incident subject to fines and repercussions known as REG B. Look it up. 

I’ll be demonstrating my due recourse, particularly because my escalation request was ignored. Simply unacceptable. If this has happened to anyone else please know your rights and realize this is a very big deal.