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New Contributor II
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Packet Loss
Started my service around August 2019 and it's been quite frustrating dealing with this packet loss problem while gaming, streaming, etc.
Had three technicians came out already but was not able to fix it. Swapped modem three times didn't work either.
Saw a youtube video about an IT professional that dealt with the same problem and he had to go to the attorney general and file an FCC complaint just to fix the problem.
Feyd101
New Contributor
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Imposible to game, even having problems watching streamers(twitch/mixer) I have now Filed an FCC complaint after becoming an expert at rebooting modems
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Tom_Nook
New Contributor
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I've been having similar if not almost identical issues as well. This has been happening for me since WAY before COVID happened, at least since September or October of 2019.
Signed away my soul to a Cox Ultimate package and I'm consistently getting less than half the speeds I'm paying for. What I'm supposed to be getting is 300mbps download and 30mbps upload. What I'm getting is ~25mbps download and between 0-6mbps upload. On a good day, I'm getting ~130mbps download and ~20mbps upload.
The last technician who came to check out the problem around 2 months ago told me that my modem was working perfectly and my router was the one causing issues. I dropped $100 on a new router. Didn't fix a thing.
Every time I call Customer Support, I get the same basic questions, they reset my connection, as if I hadn't already done EVERYTHING that they are already asking/telling me to do, I get the runaround, and they tell me the issue lies with my hardware and it's not their problem, and they can't even send a technician out to check any cables outside. I understand them not being able to come into anyone's home because of COVID regulations, but they for some reason refuse to have people check on what's going on within my neighborhood outside of my home.
I've been paying in full for a fraction of the internet speeds I'm getting, and I'm sick of no one having answers for me.
I'm going to hop on a call tomorrow with billing and ask them to refund/reimburse me for my *** internet but I highly doubt they will give me a penny.
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