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Tesseract

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packet loss in online games.

I've tried calling support multiple times only to have them tell me to replace my fairly new router. The only times i dont get unplayable latency in games i between the hours of 3am and 6am. I would like to have a tech come out to fix my problem but i never get that far with the people on the phone because they give me the run around every time.

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Allan

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@Tesseract, Your modem is currently reporting poor signal levels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.

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Tesseract

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there is a wireless thing from direct tv between the modem and the coaxial cable,

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Tesseract

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I've taken this adapter out before and the internet quality didnt change. There is a neighborhood wide forum where people talk. and this is not just something my house is experiencing. its neighborhood wide. Not only is it neighborhood wide. but the internet connection gets better as you get later in the night. and by later i mean 4 am, but i still get latency,

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JonathanJ

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@Tesseract

I've checked the area and a few modems on the same node and not showing any issues. As Alan mentioned your modem signal levels aren't up to spec. You can try unplugging the modem power cord and reseating the coax ends had tight. Once completed we can recheck the signal levels.


Jonathan J
Cox Moderator

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