Packet loss at Level3, need help from techs!

I have a personal cloud storage server, i access the server via sftp, im getting 100% and ~50% packet loss on two of the hops, which results in abysmally slow speeds, considering the server is on 10 Gigabit connection and the speeds i get on my machine are 250 mbps. I tried to contect Level3 but obviously im not a customer so I was told to go away, Cox Chat didn't help me with this, they didn't even know what I was talking about, SO I am trying here!

Now, because Cox is a Level3 customer I was told that they could inquire to Level3 about this problem, chat rep wasn't helpful, I think i need to get in touch with a tier 2 tech at Cox.

Any ideas?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Localhost - 0 | 317 | 317 | 0 | 0 | 13 | 0 |
| Gateway - 0 | 317 | 317 | 5 | 7 | 34 | 7 |
| 100.120.244.122 - 0 | 317 | 317 | 5 | 8 | 31 | 11 |
| 100.120.244.211 - 0 | 317 | 317 | 7 | 12 | 130 | 10 |
| nyrkbprj01-ae3.0.rd.ny.cox.net - 1 | 310 | 308 | 15 | 18 | 57 | 17 |
| lag-108.ear1.newyork6.level3.net - 1 | 305 | 302 | 13 | 16 | 41 | 14 |
| Request timed out. - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| telia-level3-200g.newyork6.level3.net - 0 | 317 | 317 | 15 | 18 | 58 | 17 |
| nyk-bb2-link.telia.net - 49 | 107 | 55 | 20 | 23 | 38 | 22 |
| ash-bb4-link.telia.net - 0 | 317 | 317 | 18 | 24 | 55 | 23 |
| ash-b1-link.telia.net - 0 | 317 | 317 | 20 | 22 | 41 | 41 |
| leaseweb-ic-313455-ash-b1.c.telia.net - 0 | 317 | 317 | 21 | 23 | 35 | 24 |
| My server host- 0 | 317 | 317 | 19 | 22 | 46 | 22 |