New Contributor III
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15 Messages
Packet Loss and Low Upload Speeds
Hello Friends,
Woke up this morning with terrible packet loss and very slow upload speeds. Got on with Tech support, they had me change my modem, did that, still terrible. Tried multiple devices, wi-fi connections, direct connection. Can't use any voice chat software with the crazy packet loss. Called tech support again, they said I need to upgrade my service as well. I'm using an Arris Surfboard AC1900, was before, just an older model. I have reset and reconnected everything. Any thoughts?
I am having upwards of 50% outbound packet loss on discord when speaking, and getting speed test results of 50-200mbps DL and .19-.46Mbps UL.
If anyone can help, I would appreciate it.
WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
How do you signal levels look? What model modem do you have exactly? If SBG6900 see instructions here.
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JimDeane
New Contributor III
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15 Messages
I don't know how to post a photo here, but the only thing that looks like it's out of range on power level is the upstream, at 42.75 dBmV, guide recommends 45 to 52 dBmV, but I'm unsure what this means, everything else look in the proper range. I have 4 upstream channels, frequencies are 17-36mhz
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Velisa_D
New Contributor
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1 Message
Having the same issue here in Moore, OK! Got a new modem and STILL having issues. I have called customer service MULTIPLE times the last week and a half. There was reported interruptions in my area and they said they fixed it at 1:13 am this morning , but ilmy internet is STILL not working correctly. Have a tech coming out tomorrow just to look at my brand new modem..just for him to probably tell me that there is nothing wrong with it and that we are going to have to have someone else come out. I'm so tired of COX!
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