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New Contributor
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Outages weekly
I’ve been with COX four years and seven months the outages are weekly and sometimes two times a week for hours. There is NO decrease in my bill but the rates are steadily increasing. If this continues within the next few months I’ll have to look at another company for this service it’s mind boggling how this company’s service goes off and customers are left still having to pay full price. Give me the service I’m paying for which is not cheap by no means.
Very frustrated Customer
JulianN
Moderator
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Hello. I'm very sorry to hear about the ongoing network issues you've been experiencing. I know that can be upsetting and disruptive to your home and that is not the experience we want you or any customer to have. Outages do occur and they occur for any ISP but Cox will provide credit for times without services as Cox does not believe you should have to pay for service you're not receiving. We value your business and do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
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