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DGP88888

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3 Messages

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Outage for 29 hours

I have been experiencing an outage for 29 hours now. At about 12:30pm today I saw several Cox trucks throughout my neighborhood and thought they would be fixing the problem, but 3 hours later and still no Internet service.  Any one else experiencing this outage? And there has been no explanation offered, nor an ETA for repairs. 

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Shaun_A

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160 Messages

Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.

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DGP88888

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3 Messages

I was informed it is already being worked on in my neighborhood. But it has been out now for 34 hours. This is ridiculous. Unfortunately Cox has a monopoly in my area for high speed Internet access. 

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Shaun_A

Moderator

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160 Messages

I understand. Since you have been advised of the declared outage, I can assure you that our technicians are working as quickly as possible to get everything taken care of. We do apologize for the inconvenience this has caused and appreciate your patience in this matter. We hope that it should not be much longer. If you have any account-specific questions, please do not hesitate to send us an email at the previously-specified email address and we will be happy to help.  

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DGP88888

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Here in N Phoenix the outage has now continued for 3 1/2 days. The best information I got from customer service was that it was for unplanned maintenance. Very poor transparency and customer service. I can only hope another internet provider brings fiber into this area some day. 

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DorisM

Moderator

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191 Messages

HI. I can certainly understand your frustration. Please email my team at cox.help@cox.com so we can obtain account details and see if there is any update. 

Thank you.

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